Terms of service
Terms of service
All online orders are packed and delivered from our Shop in Amsterdam East. Cut off for dispatch is 15h (local time). We aim to ship on the day of ordering, depending on available stock. If we lack a certain item, we will inform you and always try to roast any missing coffees or otherwise find a solution together.
We send out coffee which is roasted 1 to 10 days prior.
Domestic Shipping
NL orders are shipped with PostNL and expected to arrive the next day.
Orders will be fulfilled and shipped out Monday to Friday.
Orders placed after 15:00 will be processed the next day.
Orders placed during the weekend will be processed on Monday the following week.
European Shipping
International orders are shipped through PostNL or DPD. Depending destination country shipping time may vary. Postal carriers are operating during business days.
- Belgium ~2 days
- France/UK/Germany ~3 days
- Southern & Eastern Europe 4+ days
If your country is not available for shipping, get in touch with us.
For countries outside of the EU we currently have a max of 10kg total package weight. This includes weight of shipping box as well as bags. If you want to order more, please reach out.
Rates:
NL + DE + BE flatrate €3,95 per parcel.
Pick Up
Orders can be picked up at one of our shop locations in Amsterdam. Please indicate your preferred pick up location.
Our East/Pretorius location usually has the order ready within two days for pick up. Stock levels permitting
If stock is incomplete for your order we will notify you. Elandsgracht/Centrum receives deliveries every Tuesday of the week and on Thursdays we can deliver pick-up orders to the locations as well. We will notify you when it is ready.
We will do our best to fulfill pick-up orders during weekends.
Delayed or lost shipments
Sometimes packages get lost which is super frustrating! If you are waiting for your shipment for very long, please reach out to us at order@rumbaba.nl or respond to the mail with your order details. We will start an inquiry with our parcel system and the shipper. We maintain a 2 week cool-down period during which we hope that the shipper suddenly delivers your package after all. If it does not turn up, we will send you a full refund including any shipping costs.
Shipping issues
It is the responsibility of the customer to enter and check their address information. If you notice you've submitted an order with a wrong address, please inform us immediately. We can often change the address if the package is still within our system.
Sometimes it's possible to ask the carrier to adjust their shipping details, and we will always try.
However in case or a returned package, we will have to incur new shipping fees. Otherwise we can offer to refund the order minus the shipping fees.
If the address information is a mistake on our behalf, we will make sure the order will be shipped out and sent again as soon as possible!
All rates:
Zone 1: €3,95NL PostNL
BE - DE - DPD
Zone 2: €7,45 DPD
Luxembourg, Austria, Denmark, Czechia, Hungary, Poland, Slovakia, Italy
Zone 3: €9,95 DPD
France, UK, Latvia, Sweden, Ireland, Slovenia, Estonia, Spain
Monaco: €15,- DPD
Portugal €16,25 DPD
Lithuania €18,55 DPD
Finland €22,50 DPD
Greece €23,30 PostNL
Malta €24.50 PostNL
Romania €25,55 DPD
Bulgaria €26,15 DPD
Croatia €26,65 DPD
Cyprus €27,55 PostNL
Variable zone 1:
Norway - Switzerland
from €17,- PostNL
Variable zone 2:
Vatican, Liechtenstein, Bosnia, Serbia, Albania, Andorra, Kosovo, Macedonia, Iceland from €24,45 PostNL
Variable zone 3:
Singapore, Vietnam, Taiwan, Turkey, South Korea, Thailand, Åland Islands, Armenia, Georgia, India, Montenegro, Grenada, Indonesia, Azerbaijan, Montserrat, Macao SAR, Jersey, Moldova, Gibraltar from €22,25 PostNL
Variable zone 4:
Hong Kong SAR, Japan, New Zealand from €26,50 PostNL
China from €19,25 PostNL
USA from €20,50 PostNL
Australia from €27,- PostNL
Canada from €25,25 PostNL