Shipping policy

All online orders are packed and delivered from our Roastery in Amsterdam West. Cut off for processing is 13:00h (local time). We aim to ship within two working days of ordering, depending on available stock. If we lack a certain item, we will inform you and always try to roast any missing coffees or otherwise find a solution together.

We send out coffee which is roasted 1 to 10 days prior.

Domestic Shipping

NL orders are shipped with PostNL and expected to arrive the next day.
Orders will be fulfilled and shipped out Monday to Friday.
Orders placed after 13:00 will be processed the next day.
Orders placed during the weekend will be processed on Monday the following week.

Orders with a total value over €55,- euros are eligible for free shipping.

European Shipping

International orders are shipped through PostNL or DPD. Depending destination country shipping time may vary. Postal carriers are operating during business days.

    Belgium ~2 days
    France/UK/Germany ~3 days
    Southern & Eastern Europe 4+ days

If your country is not available for shipping, get in touch with us.

For countries outside of the EU we currently have a max of 10kg total package weight. This includes weight of shipping box as well as bags. If you want to order more, please reach out.

Pick Up

Orders can be picked up at one of our shop locations in Amsterdam. Please indicate your preferred pick up location.

Our East/Pretorius location usually has the order ready within two days for pick up. 
Our Elandsgracht/Centrum location usually has the order ready within three days for pick up. If stock is incomplete to fulfill your order we will notify you. 

Our locations get restocked weekly on Wednesdays or Thursdays. Incomplete pick-up orders will be delivered then.

We will do our best to fulfill pick-up orders during weekends.

Delayed or lost shipments

Sometimes packages get lost which is super frustrating! If you are waiting for your shipment for very long, please reach out to us at order@rumbaba.nl or respond to the mail with your order details. We will start an inquiry with our parcel system and the shipper. We maintain a 2 week cool-down period during which we hope that the shipper suddenly delivers your package after all. If it does not turn up, we will send you a full refund including any shipping costs.

Shipping issues

It is the responsibility of the customer to enter and check their address information. If you notice you've submitted an order with a wrong address, please inform us immediately. We can often change the address if the package is still within our system.
Sometimes it's possible to ask the carrier to adjust their shipping details, and we will always try.

However in case or a returned package, we will have to incur new shipping fees. Otherwise we can offer to refund the order minus the shipping fees.

If the address information is a mistake on our behalf, we will make sure the order will be shipped out and sent again as soon as possible!

Shipping rates can be found through the check-out and differ per location and weight of order.